Frequently Asked Questions

Answers to the most frequently asked questions about ProspectFlow. From registration to receiving quotes.

Frequently Asked Questions

General Questions

What is ProspectFlow?

ProspectFlow is a UK marketplace that connects customers with qualified tradespeople and service providers. We make it easy to find, compare, and book reliable services.

How much does it cost to use ProspectFlow?

Using ProspectFlow is completely free for customers. Service providers pay ยฃ25 per lead they receive through our platform.

Is ProspectFlow available nationwide?

Yes, ProspectFlow operates across the entire UK, connecting customers with local tradespeople in their area.

For Customers

How do I request a service?

Simply fill out our service request form with details about what you need, your location, and any specific requirements. We'll match you with qualified tradespeople.

How quickly will I receive quotes?

Most customers receive multiple quotes within 24 hours of submitting their request. Response times may vary depending on the service and location.

Are the tradespeople verified?

Yes, all tradespeople on our platform are verified, insured, and qualified for their trade. We conduct thorough background checks before approving service providers.

What if I'm not satisfied with the service?

We encourage direct communication with the tradesperson to resolve any issues. If problems persist, our customer support team is here to help mediate.

For Service Providers

How do I join ProspectFlow as a service provider?

Complete our registration form, provide required documentation (business registration, insurance, qualifications), and set up your profile. Our team will review and approve your application.

What are the costs for service providers?

Service providers pay ยฃ25 per lead received. There are no monthly fees, setup costs, or hidden charges.

How do I receive leads?

When a customer requests a service in your area and category, you'll receive a notification. You can then contact the customer directly to provide a quote.

Can I set my own prices?

Yes, you have complete control over your pricing. You provide quotes directly to customers based on your rates and the specific requirements of each job.

Payment & Security

How do payments work?

For customers, payment is arranged directly with the tradesperson. For service providers, lead fees are automatically charged when you receive a qualified lead.

Is my information secure?

Yes, we take data security seriously. All personal and payment information is encrypted and protected according to UK data protection regulations.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

  • Email: support@prospectflow.co.uk
  • Phone: 0800 123 4567
  • Live Chat: Available on our website
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Laatst bijgewerkt: 04 August 2025